Terms & Conditions
MILES Terms, Conditions & Policies
Last Updated: August 24, 2018
These terms of service constitute a legally binding agreement (the “Agreement”) between you and MILES, Inc. (“MILES,” “we,” “us” or “our”) governing your use of the MILES application, website, and technology platform (collectively, the “MILES Platform”).
PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS YOU AND MILES HAVE AGAINST EACH OTHER CAN BE BROUGHT (SEE SECTION 12 BELOW). THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST MILES TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. AS A DRIVER OR DRIVER APPLICANT, YOU HAVE AN OPPORTUNITY TO OPT OUT OF ARBITRATION WITH RESPECT TO CERTAIN CLAIMS AS PROVIDED IN SECTION 12.
By entering into to this Agreement, and/or by using or accessing the MILES platform you expressly acknowledge that you understand this Agreement (including the dispute resolution and arbitration provisions in Section 12) and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE MILES PLATFORM. If you use the services of MILES or its affiliates in another city or Canada, by using the MILES Platform in that city or country you agree to be subject to MILES’s terms of service for those geographical areas.
1. Modification to this Agreement
In the event MILES modifies the terms and conditions of this Agreement, such modifications shall be legally binding on you ONLY when you accept the modified Agreement. MILES reserves the right to modify any information referenced in the hyperlinks from this Agreement whenever they see fit, and stated modifications shall be effective immediately upon the posting of said modifications. Continued use of the MILES Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).
2. Age of Consent to Join
The MILES Platform may only be used by persons legally able to partake in a binding contracts under applicable law. The MILES Platform is not available to children or anyone under the age of 18 (unless with verifiable parental or guardian consent) or Users whose account have been temporarily or permanently removed from the service. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.
3. The MILES Platform
MILES Platform acts as an intermediary marketplace that matches riders requiring transportation to specific destinations with drivers willing to transport said riders to their destinations. Hereinafter, Drivers and Riders are referred to as “Users,” all Users are required to create an account to gain access to the MILES Platform. MILES allows only one User account per person; MILES reserves the irrevocable right to delete any additional accounts that appear to be duplicates or a second account for the same User. All Users authorize MILES technology to match them with a Driver or Rider based on factors such as your location, estimated time and distance to pickup, your destination, user preferences, and platform efficiency, and to cancel an existing match and rematch you based on the same considerations. For purposes of this Agreement, the driving services provided by Drivers to Riders that are matched through the Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Driver to a Rider shall constitute a separate agreement between such persons.
If you are a Driver, you will receive payment for your services pursuant to the terms of the Fare Split & Earnings Agreement (FSEA), which shall form part of this Agreement between you and MILES. The FSEA is available upon request and will be furnished on the Driver dashboard when you login to your account.
As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, and taxes as set forth on our fare estimate page (https://www.milespa.com/fare-estimate/), plus any tips to the Driver that you choose to pay. MILES has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms on our fare estimate page or providing an exact price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., Compact/Comfort, SUV/Van) as described on our fare estimate page. You are responsible for reviewing the applicable MILES fare estimate page or exact price within the MILES app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.
Fares. MILES’s fare structure is a flat rate model.
Flat Minimum Fare For The First Five MILES. For ALL trips, a flat minimum fare applies. The minimum fare is based on the car tier chosen by the Rider or by our technology after the Rider enters the number of Riders in their party during booking. The current basic minimum fare rate in Philadelphia is $7.55 for the Compact/Comfort car tier, for the first five (5) miles (subject to change by market and pursuant to market conditions in existing markets), after which the flat rate per mile will begin to calculate based on the mileage traveled.
Flat Rate Per Mile. Flat fares consist of one charge per mile. The Rider will be billed only for the mileage traveled, down to the fraction of a mile. MILES uses GPS data collected from your Driver’s mobile device to calculate the distance traveled on your trip. At no time does our fare change after a price is given and the price will always be the same or less any time you perform a price quote, unless in circumstances where our fare has increased due to Bump, fair market pricing, or operational related reasons. Although we aim to be as accurate as possible, we cannot guarantee the availability or accuracy of GPS data. However, because our rate is flat, the price you receive is the price you pay; therefore this will not affect the cost of your trip and this information is provided for informational purposes only.
Promotional Fares. In some cases MILES may, as a periodic promotion, reduce the fare rate. This promotion is random and is only a temporary adjustment to the fare.
Fees and Other Charges.
Service Fee. You will be charged a “Service Fee” for each trip which is wrapped into the minimum fare of every trip (fee subject to increase over time).
Bump. Bump is MILES’s version of Prime Time or Surge pricing. Pursuant to our flat rate business model, our peak hour and high demand rate increases will consist of a flat fee, allowing Riders to retain the ability to calculate their exact fare. In addition, the Driver retains 100% of the Bump increase, we do not collect commission from this fee as it is meant to reward Drivers for their service during high demand, strenuous traffic conditions, repeated trips, etc.
Cancellation Fee. After requesting a ride you may cancel it through the app. In circumstances where a trip is cancelled after the predetermined time to avoid a fee, a fee will apply. You will also be charged if you are not present at the pickup location after booking a trip. Please review our cancellation policy on our fare estimate page.
Damage Fee. If a Driver reports that you have intentionally or unintentionally caused physical or other damaged to their vehicle, you agree to pay a “Damage Fee” of up to $200 depending on the extent of the damage (as determined by MILES in its sole discretion), towards vehicle repair or cleaning. MILES reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the Damage Fee.
Tolls. In some instances tolls (or return tolls) may apply to your ride. Please see our Fare Estimate Page for more information on how to prepay for tolls and a list of applicable tolls and return charges. We will verify that the amount billed to you by MILES matches the toll charged to the Driver, if any.
Other Charges. Other fees and surcharges may apply to your ride, including: actual or anticipated airport fees, state or local fees. Where required by law, MILES will collect applicable taxes. Visit the Fare Estimate Page for other Charges that may apply to your trip.
Tips. At the completion of a trip, you may elect to tip your Driver in cash or through the MILES application. Any tips will be provided entirely to the applicable Driver and MILES do not require any portion of the tip amount to be paid to the company.
Facilitation of Charges. All Charges are facilitated through a third-party payment processing service (e.g., Stripe, Inc., or Braintree, a division of PayPal, Inc.). MILES may replace its third-party payment processing services without notice to you. Charges shall only be made through the MILES Platform. With the exception of tips, cash payments are strictly prohibited. Your payment of Charges to MILES satisfies your payment obligation for your use of the MILES Platform and Services.
No Refunds. All Charges are non-refundable. This no-refund policy shall apply at all times regardless of your decision to terminate usage of the MILES Platform, any disruption to the MILES Platform or Services, or any other reason whatsoever. However, in the event that you have paid more using the MILES service than you would have with our competitors, we will return the excess balance to your miles account, up to the amount equal to or less than the amount quoted by competitors for you to use on other future trips you book with MILES.
Discount Codes. You may receive discount codes that you can apply toward payment of certain Charges upon completion of your trip. Discount codes are only valid for use on the MILES Platform, and are not transferable or redeemable for cash except as required by law. Discount codes cannot be combined, and if the cost of your trip exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the Ride. For some trips, MILES may deduct the amount attributable to Tolls, or Other Charges before applying the discount code. If you split payment for a trip with another User, your coupon will apply to the entire trip cost. Additional restrictions on discount codes may apply as communicated to you in a relevant promotion or by clicking on the relevant discount code under the Promotions tab on the users menu screen.
Credit Card Authorization. Upon addition of a new payment method or each trip request, MILES may seek authorization of your selected payment method to verify the payment method, ensure the trip cost will be covered, and protect against unauthorized transactions. The authorization is not a charge, however, it may reduce your available credit by the authorization amount until your bank’s next processing cycle. Should the amount of our authorization exceed the total funds on deposit in your account, you may be subject to overdraft of NSF charges by the bank issuing your debit or prepaid card. We cannot be held responsible for these charges and are unable to assist you in recovering them from your issuing bank.
6. Your Information
You may be able to create or log-in to your MILES User account through online accounts you may have with third party social networking sites (each such account, an "SNS Account"). By connecting to MILES through an SNS Account, you understand that MILES may access, store, and make available any SNS Account content according to the permission settings of your SNS Account (e.g., friends, mutual friends, contacts or following/followed lists (the “SNS Content”)). You understand that SNS Content may be available on and through the MILES Platform to other Users. Unless otherwise specified in this Agreement, all SNS Content, if any, shall be considered to be your Information.
7. MILES Communications
By entering into this Agreement or using the Platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automatic telephone dialing systems. Communications from MILES, its affiliated companies and/or Drivers, may include but are not limited to: operational communications concerning your User account or use of the MILES Platform or Services, updates concerning new and existing features on the MILES Platform, communications concerning promotions run by us or our third-party partners, and news concerning MILES and industry developments. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send.
IF YOU WISH TO OPT OUT OF PROMOTIONAL EMAILS, YOU CAN UNSUBSCRIBE FROM OUR PROMOTIONAL EMAIL LIST BY FOLLOWING THE UNSUBSCRIBE OPTIONS IN THE PROMOTIONAL EMAIL. IF YOU WISH TO OPT OUT OF PROMOTIONAL CALLS OR TEXTS, YOU MAY TEXT “END” TO 64537 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES. YOU ACKNOWLEDGE THAT YOU ARE NOT REQUIRED TO CONSENT TO RECEIVE PROMOTIONAL TEXTS OR CALLS AS A CONDITION OF USING THE MILES PLATFORM OR THE SERVICES. IF YOU WISH TO OPT OUT OF ALL TEXTS OR CALLS FROM MILES (INCLUDING OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS), YOU CAN TEXT THE WORD “STOPALL” TO 64537 FROM THE MOBILE DEVICE RECEIVING THE MESSAGES, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR USE OF THE MILES PLATFORM OR THE SERVICES.
8. Restricted Activities
With respect to your use of the MILES Platform and your participation in the Services, you agree that you will not:
impersonate any person or entity;
stalk, threaten, or otherwise harass any person, or carry any weapons;
violate any law, statute, rule, permit, ordinance or regulation;
interfere with or disrupt the MILES Platform or the servers or networks connected to the MILES Platform;
post Information or interact on the MILES Platform or Services in a manner which is fraudulent, libelous, abusive, obscene, profane, sexually oriented, harassing, or illegal;
use the MILES Platform in any way that infringes any third party’s rights, including: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information;
forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the MILES Platform;
“frame” or “mirror” any part of the MILES Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose;
modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the MILES Platform or any software used on or for the MILES Platform;
rent, lease, lend, sell, redistribute, license or sublicense the MILES Platform or access to any portion of the MILES Platform;
use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the MILES Platform or its contents;
link directly or indirectly to any other web sites;
transfer or sell your User account, password and/or identification to any other party
discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation, or
cause any third party to engage in any of the restricted activities above.
9. Promotions and Referral Programs
MILES, at its sole discretion, may make available promotions with different features to any User or prospective User. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with MILES. MILES reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that MILES determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
As part of your User account, MILES may provide you with a unique alphanumeric code for you to distribute to your friends and family (each a “Referred User”) to become new MILES Riders (“Referred Riders”) or Drivers (“Referred Drivers”) in your city or Canada. MILES Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your MILES Code. You are prohibited from advertising MILES Codes in any way, including through any of the following: Google, Facebook, Twitter, Bing and Craigslist. MILES reserves the right to deactivate or invalidate any MILES Code at any time at our discretion.
From time to time, MILES may offer you incentives to refer your friends and family to become new Users of the MILES Platform in your city or Canada (the “Referral Program”). These incentives may come in the form of account miles, and MILES may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion. Your distribution of MILES Codes and participation in the Referral Program is subject to this Agreement and any additional rules pertaining to this program.
10. Driver Representations, Warranties and Agreements
By providing Services as a Driver on the MILES Platform, you represent, warrant, and agree that:
You possess a valid driver’s license and are authorized and medically fit to operate a motor vehicle and have all appropriate licenses, approvals and authority to provide transportation to Riders in all jurisdictions in which you provide Services.
You own or lease, or have the legal right to operate, the vehicle you use when providing Services, and such vehicle is in good operating condition and meets the industry safety standards and all applicable statutory and state department of motor vehicle requirements for a vehicle of its kind.
You will not engage in reckless behavior while driving, drive unsafely, operate a vehicle that is unsafe to drive, permit an unauthorized third party to accompany you in the vehicle while providing Services, provide Services as a Driver while under the influence of alcohol or drugs, or take action that harms or threatens to harm the safety of the MILES community or third parties.
You will only provide Services using the vehicle that has been reported to, and approved by MILES, and for which a photograph has been provided to MILES, and you will not transport more passengers than can securely be seated in such vehicle (and no more than seven (7) passengers in any instance).
You will not, while providing the Services, operate as a public or common carrier or taxi service, accept street hails (unless through the MILES Wave feature), charge for rides (except as expressly provided in this Agreement), demand that a rider pay in cash, or use a credit card reader, such as a Square Reader, to accept payment or engage in any other activity in a manner that is inconsistent with your obligations under this Agreement.
You will not attempt to defraud MILES or Riders on the MILES Platform or in connection with your provision of Services. If we suspect that you have engaged in fraudulent activity we may withhold applicable Fares or other payments for the trip(s) under review.
You will make reasonable accommodation for Riders and/or for service animals, as required by law and our Service Animal Policy.
You agree that we may obtain information about you, including your criminal and driving records, and you agree to provide any further necessary authorizations to facilitate our access to such records during the term of the Agreement.
You have a valid policy of liability insurance (in coverage amounts consistent with all applicable legal requirements) that names or schedules you for the operation of the vehicle you use to provide Services.
You will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.
11. Intellectual Property
All intellectual property rights in the MILES Platform shall be owned by MILES absolutely and in their entirety. These rights include database rights, copyright, design rights (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights wherever existing in the world together with the right to apply for protection of the same. All other trademarks, logos, service marks, company or product names set forth in the MILES Platform are the property of their respective owners. You acknowledge and agree that any questions, comments, suggestions, ideas, feedback or other information (“Submissions”) provided by you to us are non-confidential and shall become the sole property of MILES. MILES shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
MILES and other MILES logos, designs, graphics, icons, scripts and service names are registered trademarks, trademarks or trade dress of MILES in the United States and/or other countries (collectively, the “MILES Marks”). If you provide Services as a Driver, MILES grants to you, during the term of this Agreement, and subject to your compliance with the terms and conditions of this Agreement, a limited, revocable, non-exclusive license to display and use the MILES Marks solely in connection with providing the Services through the MILES Platform (“License”). The License is non-transferable and non-assignable, and you shall not grant to any third party any right, permission, license or sublicense with respect to any of the rights granted hereunder without MILES’s prior written permission, which it may withhold in its sole discretion. The MILES Marks may not be used in any manner that is likely to cause confusion or damage to any other brand or company.
You acknowledge that MILES is the owner and licensor of the MILES Marks, including all goodwill associated therewith, and that your use of the MILES Marks will confer no additional interest in or ownership of the MILES Marks in you but rather inures to the benefit of MILES. You agree to use the MILES Marks strictly in accordance with MILES’s Trademark Usage Guidelines, as may be provided to you and revised from time to time, and to immediately cease any use that MILES determines to nonconforming or otherwise unacceptable.
You agree that you will not: (1) create any materials that use the MILES Marks or any derivatives of the MILES Marks as a trademark, service mark, trade name or trade dress, other than as expressly approved by MILES in writing; (2) use the MILES Marks in any way that tends to impair their validity as proprietary trademarks, service marks, trade names or trade dress, or use the MILES Marks other than in accordance with the terms, conditions and restrictions herein; (3) take any other action that would jeopardize or impair MILES’s rights as owner of the MILES Marks or the legality and/or enforceability of the MILES Marks, including, challenging or opposing MILES’s ownership in the MILES Marks; (4) apply for trademark registration or renewal of trademark registration of any of the MILES Marks, any derivative of the MILES Marks, any combination of the MILES Marks and any other name, or any trademark, service mark, trade name, symbol or word which is similar to the MILES Marks; (5) use the MILES Marks on or in connection with any product, service or activity that is in violation of any law, statute, government regulation or standard.
Violation of any provision of this License may result in immediate termination of the License, in MILES’s sole discretion. If you create any materials bearing the MILES Marks (in violation of this Agreement or otherwise), you agree that upon their creation MILES exclusively owns all right, title and interest in and to such materials, including any modifications to the MILES Marks or derivative works based on the MILES Marks. You further agree to assign any interest or right you may have in such materials to MILES, and to provide information and execute any documents as reasonably requested by MILES to enable MILES to formalize such assignment.
MILES respects the intellectual property of others, and expects Users to do the same. If you believe, in good faith, that any materials on the MILES Platform or Services infringe upon your copyrights, please contact us immediately for information on how to make a copyright complaint.
12. DISPUTE RESOLUTION AND ARBITRATION AGREEMENT
(a) Agreement to Binding Arbitration Between You and MILES.
YOU AND MILES MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION, as set forth below. This agreement to arbitrate (“Arbitration Agreement”) is governed by the Federal Arbitration Act and survives after the Agreement terminates or your relationship with MILES ends. ANY ARBITRATION UNDER THIS AGREEMENT WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED. Except as expressly provided below, this Arbitration Agreement applies to all Claims (defined below) between you and MILES, including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders. This Arbitration Agreement also applies to claims between you and MILES’s service providers, including but not limited to background check providers and payment processors; and such service providers shall be considered intended third party beneficiaries of this Arbitration Agreement.
Except as expressly provided below, ALL DISPUTES AND CLAIMS BETWEEN US (EACH A “CLAIM” AND COLLECTIVELY, “CLAIMS”) SHALL BE EXCLUSIVELY RESOLVED BY BINDING ARBITRATION SOLELY BETWEEN YOU AND MILES. These Claims include, but are not limited to, any dispute, claim or controversy, whether based on past, present, or future events, arising out of or relating to: this Agreement and prior versions thereof (including the breach, termination, enforcement, interpretation or validity thereof), the MILES Platform, the Services, any other goods or services made available through the MILES Platform, your relationship with MILES, the threatened or actual suspension, deactivation or termination of your User Account or this Agreement, background checks performed by or on MILES’s behalf, payments made by you or any payments made or allegedly owed to you, any promotions or offers made by MILES, any city, county, state or federal wage-hour law, trade secrets, unfair competition, compensation, breaks and rest periods, expense reimbursement, wrongful termination, discrimination, harassment, retaliation, fraud, defamation, emotional distress, breach of any express or implied contract or covenant, claims arising under federal or state consumer protection laws; claims arising under antitrust laws, claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act; and claims arising under the Uniform Trade Secrets Act, Civil Rights Act of 1964, Americans With Disabilities Act, Age Discrimination in Employment Act, Older Workers Benefit Protection Act, Family Medical Leave Act, Fair Labor Standards Act, Employee Retirement Income Security Act (except for individual claims for employee benefits under any benefit plan sponsored by MILES and covered by the Employee Retirement Income Security Act of 1974 or funded by insurance), and state statutes, if any, addressing the same or similar subject matters, and all other federal and state statutory and common law claims. All disputes concerning the arbitrability of a Claim (including disputes about the scope, applicability, enforceability, revocability or validity of the Arbitration Agreement) shall be decided by the arbitrator, except as expressly provided below.
BY AGREEING TO ARBITRATION, YOU UNDERSTAND THAT YOU AND MILES ARE WAIVING THE RIGHT TO SUE IN COURT OR HAVE A JURY TRIAL FOR ALL CLAIMS, EXCEPT AS EXPRESSLY OTHERWISE PROVIDED IN THIS ARBITRATION AGREEMENT. This Arbitration Agreement is intended to require arbitration of every claim or dispute that can lawfully be arbitrated, except for those claims and disputes which by the terms of this Arbitration Agreement are expressly excluded from the requirement to arbitrate.
(b) Prohibition of Class Actions and Non-Individualized Relief.
YOU UNDERSTAND AND AGREE THAT YOU AND MILES MAY EACH BRING CLAIMS IN ARBITRATION AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT ON A CLASS, COLLECTIVE ACTION, OR REPRESENTATIVE BASIS (“CLASS ACTION WAIVER”). YOU UNDERSTAND AND AGREE THAT YOU AND MILES BOTH ARE WAIVING THE RIGHT TO PURSUE OR HAVE A DISPUTE RESOLVED AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE OR REPRESENTATIVE PROCEEDING.
The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on any basis other than an individual basis. The arbitrator shall have no authority to consider or resolve any Claim or issue any relief on a class, collective, or representative basis. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims.
Notwithstanding any other provision of this Agreement, the Arbitration Agreement or the AAA Rules, disputes regarding the scope, applicability, enforceability, revocability or validity of the Class Action Waiver may be resolved only by a civil court of competent jurisdiction and not by an arbitrator. In any case in which: (1) the dispute is filed as a class, collective, or representative action and (2) there is a final judicial determination that the Class Action Waiver is unenforceable as to any Claims, then those Claims shall be severed from any remaining claims and may be brought in a civil court of competent jurisdiction, but the Class Action Waiver shall be enforced in arbitration on an individual basis as to all other Claims to the fullest extent possible.
(c) Rules Governing the Arbitration.
Any arbitration conducted pursuant to this Arbitration Agreement shall be administered by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules that are in effect at the time the arbitration is initiated, as modified by the terms set forth in this Agreement. Copies of these rules can be obtained at the AAA’s website (www.adr.org) (the “AAA Rules”) or by calling the AAA at 1-800-778-7879. Notwithstanding the foregoing, if requested by you and if proper based on the facts and circumstances of the Claims presented, the arbitrator shall have the discretion to select a different set of AAA Rules, but in no event shall the arbitrator consolidate more than one person’s Claims, or otherwise preside over any form of representative, collective, or class proceeding.
As part of the arbitration, both you and MILES will have the opportunity for reasonable discovery of non-privileged information that is relevant to the Claim. The arbitrator may award any individualized remedies that would be available in court. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claims. The arbitrator will provide a reasoned written statement of the arbitrator’s decision which shall explain the award given and the findings and conclusions on which the decision is based.
The arbitrator will decide the substance of all claims in accordance with applicable law, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different Riders or Drivers, but is bound by rulings in prior arbitrations involving the same Rider or Driver to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof, provided that any award may be challenged in a court of competent jurisdiction.
(d) Arbitration Fees and Awards.
The payment of filing and arbitration fees will be governed by the relevant AAA Rules subject to the following modifications:
If you initiate arbitration under this Arbitration Agreement after participating in the optional Negotiation process described in subsection (k) below and are otherwise required to pay a filing fee under the relevant AAA Rules, MILES agrees that, unless your claim is for $5,000 or more, your share of the filing and arbitration fees is limited to $100, and that, after you submit proof of payment of the filing fee to MILES, MILES will promptly reimburse you for all but $100 of the filing fee. If, however, the arbitrator finds that either the substance of your claim or the relief sought in the claim is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules.
If MILES initiates arbitration under this Arbitration Agreement, MILES will pay all AAA filing and arbitration fees.
With respect to any Claims brought by MILES against a Driver, or for Claims brought by a Driver against MILES that: (A) are based on an alleged employment relationship between MILES and a Driver; (B) arise out of, or relate to, MILES’s actual deactivation of a Driver’s User account or a threat by MILES to deactivate a Driver’s User account; (C) arise out of, or relate to, MILES’s actual termination of a Driver’s Agreement with MILES under the termination provisions of this Agreement, or a threat by MILES to terminate a Driver’s Agreement; (D) arise out of, or relate to, Fares (as defined in this Agreement, including MILES’s commission or fees on the Fares), tips, or average hourly guarantees owed by MILES to Drivers for Services, other than disputes relating to referral bonuses, other MILES promotions, or consumer-type disputes, or (E) arise out of or relate to background checks performed in connection with a user seeking to become a Driver (the subset of Claims in subsections (A)-(E) shall be collectively referred to as “Driver Claims”), MILES shall pay all costs unique to arbitration (as compared to the costs of adjudicating the same claims before a court), including the regular and customary arbitration fees and expenses (to the extent not paid by MILES pursuant to the fee provisions above). However, if you are the party initiating the Driver Claim, you shall be responsible for contributing up to an amount equal to the filing fee that would be paid to initiate the claim in the court of general jurisdiction in the state in which you provide Services to Riders, unless a lower fee amount would be owed by you pursuant to the AAA Rules, applicable law, or subsection (e)(1) above. Any dispute as to whether a cost is unique to arbitration shall be resolved by the arbitrator. For purposes of this Section 12(e)(3), the term “Driver” shall be deemed to include both Drivers and Driver applicants who have not been approved to drive.
Except as provided in Federal Rule of Civil Procedure 68 or any state equivalents, each party shall pay its own attorneys’ fees and pay any costs that are not unique to the arbitration (i.e., costs that each party would incur if the claim(s) were litigated in a court such as costs to subpoena witnesses and/or documents, take depositions and purchase deposition transcripts, copy documents, etc.).
At the end of any arbitration, the arbitrator may award reasonable fees and costs or any portion thereof to you if you prevail, to the extent authorized by applicable law.
Although under some laws MILES may have a right to an award of attorneys' fees and non-filing fee expenses if it prevails in an arbitration, MILES agrees that it will not seek such an award.
If the arbitrator issues you an award that is greater than the value of MILES’s last written settlement offer made after you participated in good faith in the optional Negotiation process described in subsection (k) below, then MILES will pay you the amount of the award or U.S. $1,000, whichever is greater.
(e) Location and Manner of Arbitration.
Unless you and MILES agree otherwise, any arbitration hearings between MILES and a Rider will take place in the county of your billing address, and any arbitration hearings between MILES and a Driver will take place in the county in which the Driver provides Services. If AAA arbitration is unavailable in your county, the arbitration hearings will take place in the nearest available location for a AAA arbitration. If your Claim is for $10,000 or less, MILES agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as determined by the AAA Rules. If your Claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules.
(f) Exceptions to Arbitration.
This Arbitration Agreement shall not require arbitration of the following types of claims: (1) small claims actions brought on an individual basis that are within the scope of such small claims court’s jurisdiction; (2) claims for workers’ compensation, state disability insurance and unemployment insurance benefits; and (3) claims that may not be subject to arbitration as a matter of generally applicable law not preempted by the FAA.
Nothing in this Arbitration Agreement prevents you from making a report to or filing a claim or charge with the Equal Employment Opportunity Commission, U.S. Department of Labor, Securities Exchange Commission, National Labor Relations Board (“NLRB”), or Office of Federal Contract Compliance Programs, or similar local, state or federal agency, and nothing in this Arbitration Agreement shall be deemed to preclude or excuse a party from bringing an administrative claim before any agency in order to fulfill the party's obligation to exhaust administrative remedies before making a claim in arbitration However, should you bring an administrative claim, you may only seek or recover money damages of any type pursuant to this Arbitration Provision, and you knowingly and voluntarily waive the right to seek or recover money damages of any type pursuant to any administrative complaint, except for a complaint issued by the NLRB. Should you participate in an NLRB proceeding, you may only recover money damages if such recovery does not arise from or relate to a claim previously adjudicated under this Arbitration Provision or settled by you. Similarly, you may not recover money damages under this Arbitration Provision if you have already adjudicated such claim with the NLRB. Nothing in this Agreement or Arbitration Agreement prevents your participation in an investigation by a government agency of any report, claim or charge otherwise covered by this Arbitration Provision.
In the event that any portion of this Arbitration Agreement is deemed illegal or unenforceable under applicable law not preempted by the FAA, such provision shall be severed and the remainder of the Arbitration Agreement shall be given full force and effect.
(h) Driver Claims in Pending Settlement.
If you are a member of a putative class in a lawsuit against MILES involving Driver Claims and a Motion for Preliminary Approval of a Settlement has been filed with the court in that lawsuit prior to this Agreement’s effective date (a “Pending Settlement Action”), then this Arbitration Agreement shall not apply to your Driver Claims in that particular class action. Instead, your Driver Claims in that Pending Settlement Action shall continue to be governed by the arbitration provisions contained in the applicable Agreement that you accepted prior to this Agreement’s effective date.
(i) Opting Out of Arbitration for Driver Claims That Are Not In a Pending Settlement Action.
As a Driver or Driver applicant, you may opt out of the requirement to arbitrate Driver Claims defined in Section 12(d)(3) (except as limited by Section 12(h) above) pursuant to the terms of this subsection if you have not previously agreed to an arbitration provision in MILES’s Terms of Service where you had the opportunity to opt out of the requirement to arbitrate. If you have previously agreed to such an arbitration provision, you may opt out of any revisions to your prior arbitration agreement made by this provision in the manner specified below, but opting out of this arbitration provision has no effect on any previous, other, or future arbitration agreements that you may have with MILES. If you have not previously agreed to such an arbitration provision and do not wish to be subject to this Arbitration Agreement with respect to Driver Claims, you may opt out of arbitration with respect to such Driver Claims, other than those in a Pending Settlement Action, by notifying MILES in writing of your desire to opt out of arbitration for such Driver Claims, which writing must be dated, signed and delivered by: (1) electronic mail to firstname.lastname@example.org, or (2) by certified mail, postage prepaid and return receipt requested, or by any nationally recognized delivery service (e.g, UPS, Federal Express, etc.) that is addressed to:
2506 W. 3rd Street
Chester, PA 19013
Cases have been filed against MILES and may be filed in the future involving Driver Claims. You should assume that there are now, and may be in the future, lawsuits against MILES alleging class, collective, and/or representative Driver Claims in which the plaintiffs seek to act on your behalf, and which, if successful, could result in some monetary recovery to you. But if you do agree to arbitration of Driver Claims with MILES under this Arbitration Agreement, you are agreeing in advance that you will bring all such claims, and seek all monetary and other relief, against MILES in an individual arbitration provision, except for the Driver Claims that are part of a Pending Settlement Action. You are also agreeing in advance that you will not participate in, or seek to recover monetary or other relief, for such claims in any court action or class, collective, and/or representative action. You have the right to consult with counsel of your choice concerning this Arbitration Agreement and you will not be subject to retaliation if you exercise your right to assert claims or opt- out of any Driver Claims under this Arbitration Agreement.
(j) Pre-Arbitration Negotiation Process (Optional)
Before initiating any arbitration or proceeding, you and MILES may agree to first attempt to negotiate any dispute, claim or controversy between the parties informally for 30 days, unless this time period is mutually extended by you and MILES. A party who intends to seek negotiation under this subsection must first send to the other a written notice of the dispute (“Notice”). The Notice must (1) describe the nature and basis of the claim or dispute; and (2) set forth the specific relief sought. All offers, promises, conduct and statements, whether oral or written, made in the course of the negotiation by any of the parties, their agents, employees, and attorneys are confidential, privileged and inadmissible for any purpose, including as evidence of liability or for impeachment, in arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the negotiation.
13. State and Local Disclosures
Certain jurisdictions require additional disclosures to you. You can view any disclosures required by your local jurisdiction at www.milespa.com. We will update the disclosures page as jurisdictions add, remove or amend these required disclosures, we will notify you of updates as they become available, please also feel free to check back regularly.
The following disclaimers are made on behalf of MILES, our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, and shareholders.
MILES does not provide transportation services, and MILES is not a transportation carrier. MILES is not a common carrier or public carrier. MILES does provide a platform that connects willing Drivers with willing Riders to conduct a transportation transaction. It is to the Drivers sole discretion whether or not to offer a ride to a Rider contacted through the MILES Platform, and it is to the Riders sole discretion to whether or not to accept a ride from any Driver they're matched with through the MILES Platform. We cannot ensure that a Driver or Rider will complete an arranged transportation request. Although we have no control over the quality or safety of the transportation that occurs as a result of the Services, we consistently work hard to hire and monitor the quality of users we allow to use our platform. However, this should not be perceived as a guarantee of Services, but only as our desire to provide a safe, quality service.
The MILES Platform is provided on an “as is” basis and without any warranty or condition, expressed, implied or statutory. We do not guarantee and do not promise any specific results from use of the MILES Platform and/or the Services, including the ability to provide or receive Services at any given location or time. To the fullest extent permitted by law, we specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
We do not warrant that your use of the MILES Platform or Services will be accurate, complete, reliable, current, secure, uninterrupted, always available, or error- free, or will meet your requirements, that any defects in the MILES Platform will be corrected, or that the MILES Platform is free of viruses or other harmful components. We disclaim liability for, and no warranty is made with respect to, connectivity and availability of the MILES Platform or Services.
Although we do our absolute best to ensure that our platform is safe and that each users' identify is verified, we cannot guarantee that each Rider or Driver is who he or she claims to be. Please use your best judgement when using the MILES Platform and Services. Be sure to check available photos of Driver's or Rider's you have been connected with to make sure it is the same individual you see in person. If you have reasonable suspicion immediately report the issue to us via the chat feature in the App and abandon the trip. Also bear in mind that there are also risks of dealing with minors or persons acting under false pretense, and we do not accept responsibility or liability for any content, communication or other use or access of the MILES Platform by individuals under the age of 18 in violation of this Agreement. Using the in-app chat feature, we recommend that you directly communicate with each Driver or Rider prior to moving forward with any transportation connection service.
MILES is not responsible for the conduct, whether online or offline, of any User of the MILES Platform or Services. You are solely responsible for your interactions with other Users. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Riders. By using the MILES Platform and participating in the Services, you agree to accept such risks and agree that MILES is not responsible for the acts or omissions of Users on the MILES Platform or participating in the Services.
You are responsible for the use of your User account and MILES expressly disclaims any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.
It is possible for others to obtain information about you that you provide, publish or post to or through the MILES Platform (including any profile information you provide), send to other Users, or share during the Services, and to use such information to harass or harm you. We are not responsible for the use of any personal information that you disclose to other Users on the MILES Platform or through the Services. Please carefully select the type of information that you post on the MILES Platform or through the Services or release to others. We disclaim all liability, regardless of the form of action, for the acts or omissions of other Users (including unauthorized users, or “hackers”).
Opinions, advice, statements, offers, or other information or content concerning MILES or made available through the MILES Platform, but not directly by us, are those of their respective authors, and should not necessarily be relied upon. Such authors are solely responsible for such content. Under no circumstances will we be responsible for any loss or damage resulting from your reliance on information or other content posted by third parties, whether on the MILES Platform or otherwise. We reserve the right, but we have no obligation, to monitor the materials posted on the MILES Platform and remove any such material that in our sole opinion violates, or is alleged to violate, the law or this agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Users or others.
Location data provided by the MILES Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither MILES, nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the MILES Platform. Any of your Information, including geolocational data, you upload, provide, or post on the MILES Platform may be accessible to MILES and certain Users of the MILES Platform.
MILES advises you to use the MILES Platform with a data plan with unlimited or very high data usage limits, and MILES shall not responsible or liable for any fees, costs, or overage charges associated with any data plan you use to access the MILES Platform.
This paragraph applies to any version of the MILES Platform that you acquire from the Apple App Store. This Agreement is entered into between you and MILES. Apple, Inc. (“Apple”) is not a party to this Agreement and shall have no obligations with respect to the MILES Platform. MILES, not Apple, is solely responsible for the MILES Platform and the content thereof as set forth hereunder. However, Apple and Apple’s subsidiaries are third party beneficiaries of this Agreement. Upon your acceptance of this Agreement, Apple shall have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third party beneficiary thereof. This Agreement incorporates by reference Apple’s Licensed Application End User License Agreement, for purposes of which, you are “the end-user.” In the event of a conflict in the terms of the Licensed Application End User License Agreement and this Agreement, the terms of this Agreement shall control.
You will defend, indemnify, and hold MILES including our affiliates, subsidiaries, parents, successors and assigns, and each of our respective officers, directors, employees, agents, or shareholders harmless from any claims, actions, suits, losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of your use of the MILES Platform and participation in the Services, including: (1) your breach of this Agreement or the documents it incorporates by reference; (2) your violation of any law or the rights of a third party, including, Drivers, Riders, other motorists, and pedestrians, as a result of your own interaction with such third party; (3) any allegation that any materials that you submit to us or transmit through the MILES Platform or to us infringe or otherwise violate the copyright, trademark, trade secret or other intellectual property or other rights of any third party; (4) your ownership, use or operation of a motor vehicle or passenger vehicle, including your provision of Services as a Driver; and/or (5) any other activities in connection with the Services. This indemnity shall be applicable without regard to the negligence of any party, including any indemnified person.
16. Term and Termination
This Agreement is effective upon your creation of a User account. This Agreement may be terminated: a) by User, without cause, upon seven (7) days’ prior written notice to MILES; or b) by either Party immediately, without notice, upon the other Party’s material breach of this Agreement, including but not limited to any breach of Section 11 or breach of Section 12(a) through (i) of this Agreement. In addition, MILES may terminate this Agreement or deactivate your User account immediately in the event: (1) you no longer qualify to provide Services or to operate the approved vehicle under applicable law, rule, permit, ordinance or regulation; (2) you fall below MILES’s star rating or cancellation threshold; (3) MILES has the good faith belief that such action is necessary to protect the safety of the MILES community or third parties, provided that in the event of a deactivation pursuant to (1)-(3) above, you will be given notice of the potential or actual deactivation and an opportunity to attempt to resolve the issue to MILES’s reasonable satisfaction prior to MILES permanently terminating the Agreement. For all other breaches of this Agreement, you will be provided notice and an opportunity to resolve the breach. If the breach is resolved in a timely manner and to MILES’s satisfaction, this Agreement will not be permanently terminated. Sections 2, 6, 7 (with respect to the license), 11-12, 14-19, and 21 shall survive any termination or expiration of this Agreement.
17. Limited Liability
IN NO EVENT WILL MILES, INCLUDING OUR AFFILIATES, SUBSIDIARIES, PARENTS, SUCCESSORS AND ASSIGNS, AND EACH OF OUR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SHAREHOLDERS (COLLECTIVELY “MILES” FOR PURPOSES OF THIS SECTION), BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE MILES PLATFORM, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE MILES PLATFORM, THE SERVICES, OR THIS AGREEMENT, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF WE OR OUR AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MILES PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION, GOODS, OR OTHER SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT MILES HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION, GOODS OR OTHER SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT. CERTAIN JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree not to use any technical, financial, strategic and other proprietary and confidential information relating to MILES’s business, operations and properties, information about a User made available to you in connection with such User’s use of the Platform, which may include the User’s name, pick-up location, contact information and photo (“Confidential Information”) disclosed to you by MILES for your own use or for any purpose other than as contemplated herein. You shall not disclose or permit disclosure of any Confidential Information to third parties. You agree to take all reasonable measures to protect the secrecy of and avoid disclosure or use of Confidential Information of MILES in order to prevent it from falling into the public domain. Notwithstanding the above, you shall not have liability to MILES with regard to any Confidential Information which you can prove: was in the public domain at the time it was disclosed by MILES or has entered the public domain through no fault of yours; was known to you, without restriction, at the time of disclosure, as demonstrated by files in existence at the time of disclosure; is disclosed with the prior written approval of MILES; becomes known to you, without restriction, from a source other than MILES without breach of this Agreement by you and otherwise not in violation of MILES’s rights; or is disclosed pursuant to the order or requirement of a court, administrative agency, or other governmental body; provided, however, that You shall provide prompt notice of such court order or requirement to MILES to enable MILES to seek a protective order or otherwise prevent or restrict such disclosure.
19. Your Relationship with MILES
As a Driver on the MILES Platform, you acknowledge and agree that you and MILES are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. You and MILES expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and MILES; and (2) no joint venture, franchisor- franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind MILES, and you undertake not to hold yourself out as an employee, agent or authorized representative of MILES.
MILES does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your vehicle. You retain the sole right to determine when, where, and for how long you will utilize the MILES Platform. You retain the option to accept or to decline or ignore a Rider’s request for Services via the MILES Platform, or to cancel an accepted request for Services via the MILES Platform, subject to MILES’s then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, MILES shall have no right to require you to: (a) display MILES’s names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying MILES’s names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities.
20. Ride Share and Other Services
In addition to connecting Riders with Drivers, the MILES Platform may enable Users to provide or receive goods or services as part of future version releases or from other third parties. For example, Users may be able to use the MILES Platform to retrieve roadside assistance, order a delivery of goods, purchase a digital item, or when traveling outside of the United States, to connect with local transportation platforms and request rides from local drivers (collectively, the “Other Services”). You understand and that the Other Services are subject to the terms and pricing of the third-party provider. If you choose to purchase Other Services through the MILES Platform, you authorize MILES to charge your payment method on file according to the pricing terms set by the third-party provider. You agree that MILES is not responsible and may not be held liable for the Other Services or the actions or omissions of the third- party provider. Such Other Services may not be investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Other Services accessed through the MILES Platform.
21. Service Animal Policy
Rules When Encountering Riders With Service Animals
A service animal is an animal that is trained to provide a service to an individual with one or more disabilities. These animals are in many cases used to prevent life threatening events; therefore, it is deemed illegal and discriminatory to refuse service to any persons with a service animal.
At no time is a MILES Driver permitted to refuse a Rider with a service animal the service they have requested. Even if you are allergic, afraid, or have any personal or religious objections.
Individuals with service animals are not required to provide any proof that their animal is a service animal. Neither can you request any such information or ask for documentation pertaining to the persons medical condition.
The Only Two Questions You're Allowed To Ask
1. Is the animal a service animal required because of a disability?
2. What work or task has the animal been trained to perform?
Under no circumstances can a Driver require any further information after asking one or both of these question to the Rider with a service animal. Asking further questions violates the Americans with Disabilities Act (ADA) and is a dischargeable offense.
Unlawful Refusal Of Service To Individuals With Service Animals & Consequences
At no time can a MILES Driver refuse service to an individual with a service animal. Refusing service to an individual with a service animal is a federal crime and can subject you to legal penalties and you may be required to pay damages for the offense. Also, choosing to refuse an individual with a service animal is a permanent dischargeable offense. Upon receiving the complaint of the refusal the issue will be properly investigated and if it is found that the Driver without legal cause refused the Rider a ride due to having a service animal, the Drivers account will be permanently disabled and removed from our community.
22. Smoking Policy
Smoking is prohibited in Drivers' vehicles unless otherwise permitted by the Driver. If you are a Rider that prefers a Driver that permits smoking in their vehicle you can set this as a preference in your settings and we will try our best to pair you with these Drivers.
Smoking is prohibited by Drivers when they are carrying nonsmoking Riders in their vehicles, Drivers who smoke are also required to keep their vehicle free of smoke odor when online and accepting trips. Drivers who fail to abide by these rules will be deactivated for a period of time up to three offenses, after the third offense the Driver will be permanently deactivated and removed from our Driver community.
Drivers who permit smoking in their vehicles are responsible for the upkeep, odor elimination before their next trip, and any damage caused by the allowance to smoke in their vehicle.
Except as provided in Section 12, this Agreement shall be governed by the laws of the State of Pennsylvania without regard to choice of law principles. This choice of law provision is only intended to specify the use of Pennsylvania law to interpret this Agreement and is not intended to create any other substantive right to non- Pennsylvanians to assert claims under Pennsylvania law whether by statute, common law, or otherwise. If any provision of this Agreement is or becomes invalid or non- binding, the parties shall remain bound by all other provisions of this Agreement. In that event, the parties shall replace the invalid or non-binding provision with provisions that are valid and binding and that have, to the greatest extent possible, a similar effect as the invalid or non-binding provision, given the contents and purpose of this Agreement. You agree that this Agreement and all incorporated agreements may be automatically assigned by MILES, in our sole discretion by providing notice to you. Except as explicitly stated otherwise, any notices to MILES shall be given by certified mail, postage prepaid and return receipt requested to MILES, Inc., 2506 W. 3rd Street, Chester, PA 19013. Any notices to you shall be provided to you through the MILES Platform or given to you via the email address or physical address you provide to MILES during the registration process. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. The words “include”, “includes” and “including” are deemed to be followed by the words “without limitation”. A party’s failure to act with respect to a breach by the other party does not constitute a waiver of the party’s right to act with respect to subsequent or similar breaches. This Agreement sets forth the entire understanding and agreement between you and MILES with respect to the subject matter hereof and supersedes all previous understandings and agreements between the parties, whether oral or written.
If you have any questions regarding the MILES Platform or Services, please contact our Customer Support Team at email@example.com.